FAQ
Drop Off Point

Payments will be made on monthly basis and the amount will be settled directly into Partner’s bank accounts against the invoices that the Partner submits. Invoices are a legal requirement and can be generated using the Pickmee Partner login.​​

The exact amount per parcel will vary from Partner to Partner and will be based on variables such as location, type of store (Electronics/Pharmacy etc), storage space, working days/hours etc​.

Pickmee has 2 access levels. One is Station agent that performs Package Inbound/Outbound. Agent only has access to station level info. ​The other access level is at Partner Level. At Partner Level, Partner can view all their stores and the status of all the parcels right from moment the order is created. ​Partner access is via Pickmee Desktop portal and Agent access is via both Desktop and Android App as well as a mobile device.​

Stores usually receive small items that can be packed inside a shoe-box size packages. The dimensions of any one side of the box shall only exceed 15 cm in exceptional cases but does never exceed 50cm or 5kgs.

As long as a Store accepts the item then the liability of “Lost” shall be on the Partner. For all “lost” items, Lazada will claim the item price and or maximum allowable claim amount whichever is lower. ​​For “Damaged” cases, Lazada will pull out the parcel and perform a Quality check to ascertain the reason for damage. Each case will be evaluated by an internal neutral party and the subsequent resolution will be shared. Lazada’s decision on such matters shall be deemed final​​.

Partner can contact drop off point help desk for assistance with operating hour as follows: ​9 hours 9am-6pm (Mon-Fri) , 9am-2pm (Sat).

Collection Point

Payments will be made on monthly basis and the amount will be settled directly into Partner’s bank accounts against the invoices that the Partner submits. Invoices are a legal requirement and can be generated using the Pickmee Partner login.​

The exact amount per parcel will vary from Partner to Partner and will be based on variables such as location, type of store (Electronics/Pharmacy etc), storage space, working days/hours etc​.

Pickmee has 2 access levels. One is Station agent that performs Package Inbound/Outbound. Agent only has access to station level info. ​

The other access level is at Partner Level. At Partner Level, Partner can view all their stores and the status of all the parcels right from moment the order is created. ​

Partner access is via Pickmee Desktop portal and Agent access is via both Desktop and Android App​.

Yes, following 3 parameters can be configured at station level i.e. each individual station can have different following configurations:​

3.1) Parcel dimensions/Weight: one store can accept 40*40*40 while other one can accept 20*20*20cm and also weight 2Kgs or 10Kgs​.

3.2) Daily parcel volume: How many maximum parcels can be at a station at any given moment. Once the station reaches that number we will not allocate any more parcels​.

3.3) Working hours and working days: same as 3.1 can be configured differently for different stores I.e. one station from Partner can work all 7-days while another stations can only operate 6-days​.

Stores only receive small items that can be packed inside a shoe-box size packages. The dimensions of any one side of the box do not exceed 40 cms and the weight does not exceed 5/10 kgs depending on ventures. ​​

We do not allow liquids or dangerous goods on Collection Points. However, today we have no way to control items by price threshold. So if a customer orders an iPhone then Lazada will ship the iPhone to a Store.​ ​

As long as a Store accepts the item then the liability of “Lost” shall be on the Partner. For all “lost” items, Lazada will claim the item price and/or maximum allowable claim amount, whichever is lower. ​​

For “Damaged” cases, Lazada will pull out the parcel and perform a Quality check to ascertain the reason for damage. Lazada’s decision on such matters shall be deemed final​​.

There is a local CP operations team and each partner will be assigned one Lazada PIC that will be their contact point. Apart from that Stores can join a Station Partner Ding Talk group and message us if they need a quick response.

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